Admissions

We Welcome Enquiries About

• Long-stay residential care
• Respite (short-term) care
• Dementia care
• Convalescence (post-hospital) care
• Palliative and end-of-life care

If you’re unsure which option is right, we will talk it through with you.

First Contact

Your first step is simply to get in touch.

You can contact us to:

• Ask questions about our home and care options
• Discuss the needs of yourself or your loved one
• Find out about current availability and fees

Contact details

Email: care@millbrookmanor.eu

We encourage families, GPs, discharge coordinators and other professionals to contact us on behalf of a potential resident if that is easier.

Information and Initial Guidance

During your first conversation, we will:

• Listen to your situation and care needs
• Explain the types of care we can provide
• Give an indication of fees and possible funding options
• Answer any immediate questions or concerns

If it sounds like we may be a good fit, we will invite you to visit the home.

Visiting the Home

We strongly encourage prospective residents and families to visit before making any decisions.

During your visit, you can:

• Tour the home and see bedrooms, lounges, dining areas and gardens
• Meet staff and, where appropriate, talk to residents
• Ask about daily routines, activities and meal times
• Discuss any specific care needs or worries in person

You are welcome to bring a family member, friend or advocate with you. We can arrange more than one visit if needed.

Assessment of Care Needs

If you wish to move forward after your visit, the next step is a care needs assessment.

This is usually completed by a member of our nursing team and may involve:

• Reviewing medical history and current diagnoses
• Understanding mobility, personal care and support needs
• Discussing medication, therapies and specialist input
• Talking through preferences, routines, likes and dislikes
• Considering emotional, social and spiritual needs

The assessment helps us to:

• Confirm whether we can safely and appropriately meet your needs
• Recommend the most suitable type of care
• Begin to plan an individualised care plan

With your consent, we may also speak to your GP, hospital team or other professionals involved in your care.

Fees, Funding and Financial Arrangements

Before admission, we will provide clear information about:

• Our fees for the type of care and room being offered
• What is included in the weekly fee (e.g. accommodation, nursing care, meals, basic activities)
• Any additional or optional charges, if applicable

If you are applying for, or already approved for, a state or other funding scheme (for example the Fair Deal scheme or similar), we will discuss how this interacts with our fees. We cannot guarantee eligibility for any funding scheme, but we will work with you and your advisors to clarify what is needed.

All financial terms and conditions will be set out in a Contract of Care (Service Agreement) before admission.

Offer of a Place

If, following assessment, we are able to meet your needs and you wish to proceed, we will:

• Confirm that a suitable room is available
• Provide a written offer, including fees and key terms
• Share a draft Contract of Care for you to read and discuss

We encourage you to:

• Review the contract carefully
• Ask questions about anything you are unsure of
• Seek independent advice if you wish (legal, financial or advocacy support)

Completing the Contract of Care

Admission can only proceed once the Contract of Care has been:

• Agreed and signed by the resident and/or their legal representative, and
• Returned to us, along with any required documentation.

The contract will include:

• Type of care and room type
• Fees and payment arrangements
• Notice periods and termination conditions
• Rights and responsibilities of both the resident and the nursing home

We will provide a copy for your records.

Preparing for Admission

Once an admission date is agreed, we will help you prepare for the move.

We will discuss:

• What to bring (clothing, toiletries, personal items, important documents)
• How medications will be managed on arrival
• Any equipment or aids you currently use
• Any special preferences (diet, routines, hobbies, religious or cultural needs)

We encourage families to:

• Bring photographs, ornaments and small familiar items to make the room feel like home
• Let us know about the resident’s life history, interests and personality, so we can get to know them as a person, not just a patient.

Your First Days with Us

Moving into a nursing home is a major life change. In the first days, our team will:

• Welcome you and your family and show you around
• Introduce key staff and other residents
• Go through your care plan and answer questions
• Explain how to call for assistance and how daily life works

We will monitor how you are settling in and adjust your care plan as needed, in consultation with you and your family.

Ongoing Reviews

Care needs can change over time. We will:

• Regularly review your care plan
• Discuss changes with you and your family or representative
• Keep you informed about any recommendations from GPs or other professionals

You, or your representative, can request a review of your care plan at any stage if you feel your needs have changed.

Temporary Admissions and Respite

For respite or short-term stays:

• The admissions steps are similar, but dates and length of stay will be clearly agreed in advance.
• We will confirm what happens if you wish to extend your stay (subject to availability).

Respite stays can also be a helpful way to “try out” residential care before considering a longer-term move.

When Admission May Not Be Possible

Following assessment, there may be cases where we conclude that:

• A different type of service (e.g. specialist unit or hospital) would be more appropriate, or
• We do not have the facilities or staffing required to safely meet your needs.

In such cases, we will:

• Explain our reasons as clearly as possible
• Provide any information we can to help you explore other options

How to Get Started

If you are considering care for yourself or a loved one, we are here to help.

Email: care@millbrookmanor.eu

Get in touch to:

• Ask questions or talk through your situation
• Arrange a visit to the home
• Begin the admissions and assessment process

We understand that this can be an emotional and sometimes urgent decision. Our team will do everything we can to support you at each step.