Privacy Policy

1. About This Privacy Policy

Millbrook Manor Nursing Home respects your privacy and is committed to protecting personal information that you provide to us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the choices and rights that may be available to you under applicable data protection law.

This policy applies to personal information collected through our website, enquiries, communications and other interactions with Millbrook Manor Nursing Home.

2. Who We Are

For the purposes of applicable data protection legislation, Millbrook Manor Nursing Home is responsible for handling personal information in connection with our website and services.

3. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details.
• Email address and telephone number.
• Information included in an enquiry or message you send us.
• Information provided when requesting information about admissions, visits or services.
• Information required to respond to employment or recruitment enquiries where applicable.
• Technical information about how our website is accessed, such as browser type, device information and general usage information.
• Information contained in communications between you and Millbrook Manor Nursing Home.

Please avoid sending sensitive personal information through general website enquiry forms or ordinary email unless it is specifically requested and appropriate for the purpose.

4. How We Collect Information

We may collect information when you:

• Contact us by email, telephone or other communication methods.
• Submit an enquiry through our website.
• Request information about our services or admissions.
• Request or arrange a visit.
• Apply for employment or communicate with us regarding recruitment.
• Browse or interact with our website.

5. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries and requests.
• Providing information about our services.
• Arranging visits and communicating with prospective residents or their representatives.
• Managing admissions and related communications.
• Managing recruitment and employment-related enquiries.
• Maintaining and improving our website.
• Protecting the security and integrity of our systems.
• Complying with applicable legal and regulatory obligations.

6. Legal Basis for Processing

Where data protection law requires us to have a lawful basis for processing personal information, the applicable basis may include:

• Consent: where you have given permission for a specific processing activity.
• Contract: where processing is necessary to take steps at your request or to perform an agreement.
• Legal obligation: where processing is necessary to comply with applicable legal requirements.
• Legitimate interests: where processing is necessary for legitimate business, administrative, security or operational purposes and those interests are not overridden by your rights.

7. Health and Sensitive Information

As a nursing home, we may need to process health or other sensitive information in appropriate circumstances as part of providing care and managing related services.

Such information is subject to additional legal protections. Where sensitive information is processed, we will seek to do so only where there is an appropriate legal basis and where necessary safeguards are in place.

General website enquiries should not normally contain detailed medical information unless we specifically request it through an appropriate communication channel.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the visitor experience.

Some cookies may be provided by third-party services used on the website. The use of cookies may depend on the services and features active on the website at a particular time.

You can manage or restrict cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

Please also see our Cookie Policy for further information.

9. Website Analytics and Third-Party Services

We may use third-party services to support website functionality, security, analytics, communication or other website features.

Where third-party services process personal information on our behalf, their processing may also be subject to their own privacy policies and terms.

Third-party services may include website hosting, analytics, security, embedded content, email or other technical services. The specific services used may change over time.

10. Sharing Personal Information

We do not sell personal information.

We may share personal information where necessary and lawful, including with:

• Service providers who help us operate our website or business.
• Professional advisers where appropriate.
• Relevant healthcare or professional organisations where necessary for legitimate care or administrative purposes.
• Government, regulatory or law-enforcement authorities where required or permitted by law.
• Other parties where you have provided appropriate consent or where another lawful basis applies.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending information electronically.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting, administrative or reporting requirements.

Retention periods may vary depending on the type of information, the reason it was collected and any applicable legal or regulatory requirements.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability in circumstances where it applies.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal conditions and exemptions.

14. How to Contact Us About Privacy

If you have a question about this Privacy Policy or would like to make a data protection request, please contact us.

15. Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact Millbrook Manor Nursing Home first so that we can review your concern.

You may also have the right to make a complaint to the appropriate data protection supervisory authority in your jurisdiction.

For matters relating to personal data protection in Ireland, the relevant supervisory authority is the Data Protection Commission (DPC).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or data protection practices.

When changes are made, the updated version will be published on this page together with the relevant revision date.

17. Related Policies

You may also wish to review our other website policies:

• Terms & Conditions
• Cookie Policy